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​What is Proactiv’s Clear Skin Promise?

Proactiv has been clearing breakouts since 1995, and our dermatologist-developed products have helped 20+ million of our customers enjoy clear, healthy skin. But while we’re confident in & stand behind our products – if you’re not happy, we’re not happy.

Your satisfaction is our priority. That’s why we offer you a 60-day trial period from your delivery date to try out our products, and if you’re not satisfied for any reason, we’ll give you your money back (excluding shipping & handling fees).

Please note: Proactiv’s 60-day money-back guarantee only applies to products purchased directly with Proactiv, and does not included purchases from third-party retailers such as Amazon, Target, & Ulta. Please consult the return & exchange policy set by the retailer you have purchased from.

How does Proactiv’s Clear Skin Promise work?

If you’re not happy with your Proactiv products after 60 days from receiving your order, please contact our team for support with your return:
  • { chat Click here } to chat with a member of our support team.
  • Email us at [email protected]
  • Call us at 1 (800) 309-4796
You must include your order number or account number with your return, which should be mailed to the following address:

1560 Stateline Rd E
Southaven, MS 38671

How long does it take for refunds to be issued?

Refunds are issued within 7 business days once our warehouse receives your returned package. You can also provide us with a tracking number for your return, and once we have verified it, the refund can be issued immediately.  Please remember to include your order number or account number with your return to avoid delays.